• Collaborated with the CTO to outline the required technical upgrades for expanding our hosting services.
• Set clear objectives: improved platform speed, global server coverage, and new hosting tiers to cater to various client needs.

• Created wireframes in Miro and polished design elements in Canva to ensure a user-friendly experience for managing hosting accounts.
• Focused on responsive design so clients on any device could easily navigate their dashboards.

• Worked in tandem with backend developers to integrate newly expanded servers into the frontend.
• Developed a responsive interface using HTML, CSS, and JavaScript, offering real-time APIs for account provisioning, hosting upgrades, and domain registration.
• Ensured data consistency across multiple servers located on three continents.

• Assisted the CEO in recruiting a media team (social media manager, graphic designer, video editor) to market new services.
• Collaborated on campaigns leveraging Google Ads, Facebook Ads, and Instagram Ads to reach broader audiences.

• Performed cross-browser and cross-device testing to ensure the platform functioned flawlessly for all users.
• Used Postman to test and validate API endpoints, resolving bugs before launch.
• Incorporated user feedback from existing clients to refine the final product.

• Launched the platform incrementally, starting with a soft launch for existing clients to gather real-world feedback.
• Full-scale marketing campaign boosted brand visibility and client acquisition, elevating us to the 16th hosting company in Cameroon.
• Achieved global coverage with servers in Atlanta, Argentina, and France, delivering faster load times and improved reliability.

• WordPress Hosting: Managed hosting with auto-installation, free SSL, scalability, and 24/7 support.
• Cloud Web Hosting: Reliable, scalable hosting using cloud infrastructure.
• VPS Hosting: Virtual private server hosting with dedicated resources for high performance.
• Shared Hosting: Budget-friendly hosting sharing server resources.
• Reseller Hosting: Allows clients to resell hosting plans under their own brand.
• Domain Services: Register, renew, and transfer domains with a built-in search feature for new domain availability.
• Security & Monitoring: SSL certificates, site monitoring, VPN services, daily backups, and DDoS protection.
• SEO Tools & Analytics: Access to SEO optimization tools, analytics, and performance tracking.
• Support & Knowledgebase: Dedicated ticket system, FAQs, and tutorials for quick issue resolution.

Problem: Initially relied on platforms like A2 Hosting and AWS, which became costly and less scalable as the client base grew.

Solution: Transitioned to more cost-effective providers and established data centers in Atlanta, Argentina, and France for global redundancy and improved uptime.

Problem: The zocamhost.com domain was controlled by a competitor, leading to a revocation when our VPS service grew.

Solution: Quickly switched to zocamhost.cloud and rerouted services with zero downtime. Becoming a domain registrar prevented future domain ownership issues.

Problem: An incorrectly executed script caused accidental deletion of some client data.

Solution: Collaborated with datacenter providers to retrieve backups and restore all affected accounts. Introduced an automatic backup system for scripts affecting multiple client sites and daily backups for all clients.

Problem: One of our data centers unexpectedly went offline post-launch, causing client downtime.

Solution: Quickly rerouted hosting services to alternative data centers to minimize disruptions, reinforcing the need for robust failover systems.

Problem: Balancing backend operations and client support became increasingly difficult with limited staff.

Solution: Implemented a collaborative support system: “It’s Everyone’s Responsibility That Somebody Does It.” All team members were notified of new tickets, ensuring faster response times and efficient issue resolution.